COVID-19 UPDATES

Dear Valued Partner,

 

The pandemic caused by COVID-19 has become a global crisis of unknown effects and length. From the beginning, we have made decisions aimed at protecting our clients and employees by activating the necessary protocols in hotels.

To better adjust to the current situation, we have adapted our booking policies. Please see below the most updated information:

RESORT UPDATES

Click here to see destination and resort updates.

Click here for Iberostar's operational hygiene procedures

CHANGES & CANCELLATIONS

 

Updated July 6, 2020

INDIVIDUAL BOOKINGS (FIT): Policy valid through July 30th, 2020

  1.  Cancellation and no shows penalties will be waived as follows:

 

Mexico

 

 

 

 

 

 

Jamaica

Dominican

Republic

 

 

Brazil

 

 

 

 

 

 

2. For reservations traveling beyond the dates outlines above through December 21, 2020:

● 24 hr + before arrival - no penalty.

● within 24hrs will result in a 1 night penalty.

Changes & Rebooking

For rebooking of confirmed reservations, travelling from now until October 31st, 2021, proceed as follows:

1. Cancel & Rebook the original booking.

2. Rate available at the moment of processing the booking will be applied.

GROUPS (MICE, Weddings, Leisure):

Cancellations:

1. All booked Groups will be subject to the following policy ( based on the dates outlined above):

● 72 hr + before arrival - no penalty.

● within 72hrs will result in a 1 night penalty

2. For all booked Groups traveling beyond the above mentioned dates, will be handled on a case by case basis. Please contact the Groups Department for the selected Destination / Hotel.

Changes & Rebooking

1. Booked Groups traveling during hotel closures have the option to rebook or cancel for a full refund.

● Change of Date - same hotel:

■ Groups may rebook for new dates within a year of original contracted dates, and the same rate will be honored (blackout dates apply).

■ Any deposits or payments already received will be applied towards the future dates including relocations to other Iberostar AME Destination / Hotel.

● Change of Hotel:

■ If the original hotel is not available, the Group can change to another property within the same hotel category with no additional fee. Any price difference due to change of hotel category will be the responsibility of the group.

Due to the current situation and the response from the government and health authorities, these policies are constantly developing. Please note that the content of this page is subject to change over time.

Official External Resources

US State Department Travel Advisory

 

WHO COVID-19 Latest Updates

CDC Information and Resource Page

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