Dear Valued Partner,


The pandemic caused by COVID-19 has become a global crisis of unknown effects and length. From the beginning, we have made decisions aimed at protecting our clients and employees by activating the necessary protocols in hotels. 


Due to the current situation and the response from the government and health authorities, these policies are constantly developing. Please note that the content of this page is subject to change over time.

Based on the rate selected, the following cancellation rules apply:


Special Offer Cancellation Policy


The rate booked is not eligible for changes or cancellations. Please note that, should you wish to modify or cancel the reservation, the penalty charged will be 100% of the stay.

Flexible Cancellation Policy


Cancellations received 24 hours prior to arrival - no penalty   

Cancellations received within 24 hours prior to arrival - 1 night penalty


Click here for Iberostar's operational hygiene procedures

Official External Resources

US State Department Travel Advisory


WHO COVID-19 Latest Updates

CDC Information and Resource Page