Dear Valued Partner,
The pandemic caused by COVID-19 has become a global crisis of unknown effects and length. From the beginning, we have made decisions aimed at protecting our clients and employees by activating the necessary protocols in hotels.
Due to the current situation and the response from the government and health authorities, these policies are constantly developing. Please note that the content of this page is subject to change over time.
UPDATED DECEMBER 21, 2020
Special Offer Cancellation Policy
The rate booked is not eligible for changes or cancellations. Please note that, should you wish to modify or cancel the reservation, the penalty charged will be 100% of the stay.
Flexible Cancellation Policy
If notice of cancellation is received more than 1 day before arrival/check-in date, zero nights’ accommodation will be charged. If notice of cancellation is received less than zero days before arrival/check-in date, 1 nights’ accommodation will be charged.
Click here to see destination and resort updates.
Click here for Iberostar's operational hygiene procedures
Official External Resources