New Grand Standards
DOMINICAN REPUBLIC / MEXICO / JAMAICA
*The portfolio of Iberostar Beachfront Resorts excludes Iberostar’s interests in Cuba.
Grand Experience Food & Beverage
-
Mixology bar carts
-
Signature cocktails
-
Enhancement of the Tequila and Mezcal offer
-
Access to snacks in the Lobby
-
Improved all-inclusive wine list
-
The Grand Cellar at Iberostar Grand Paraíso and Iberostar Grand Bavaro ($) - an exclusive cellar with more than 200 wines imported from the most prestigious world wine regions*
*Q3, 2023 - Forecasted opening at Iberostar Grand Rose Hall.
Discover the adults-only opulence of the Iberostar Beachfront Resorts luxury category, with a beachfront setting that exudes elegance.
Improvement of the entire Customer Experience process. A team of service professionals trained exclusively to be responsible for offering an unparalleled level of care, providing luxury travel experiences during the guests’ stay.
Grand Experience Entertainment
Improvement of the daily Grand entertainment experience with new activities and shows that celebrate and connect guests with local culture and nature, adding a special touch to the all-inclusive program in order to surprise and delight customers even more
Thematic
Nights & Shows
-
Local Night
-
Mistik Show
-
White Party
-
Starts Under The Stars
-
Grand Gala Night
Daytime Entertainment
-
New activities and interactive games with Starfriends
-
Taste, Learn & Create activities/workshops with a local touch of each destination:
❏ Artisanal Chocolate
& Local Spirits
❏ Local Gastronomy
❏ Sustainable Fishing
*Entertainment varies according to destinations and hotels. Not yet implemented at Iberostar Grand Rose Hall - Jamaica.
Grand Experience Team
A team of service professionals trained to be responsible for offering an unparalleled level of care, enhancing the development of standards, services and operations. Our exclusive Grand Ambassador team will ensure that these standards are actually applied in the customer experience, providing luxury travel moments during the guests’ stay in all room categories, maintaining the Grand service that characterizes Iberostar.
-
Grand Experience Team - Applicable to ‘’Suites Categories’’
-
Grand Experience Team with Butler Service - Applicable to ‘’Upper Suites Categories’’
Suites Categories
● Iberostar Grand Bavaro (DR):
Suite, Suite Superior, Suite Lake View.
● Iberostar Grand Paraiso (MX):
Suite, Superior Suite, Pool View Suite, Suite Pool View Superior.
● Iberostar Grand Rose Hall (JAM):
Suite, Suite Ocean View, Suite Superior.
Upper Suites Categories Categories
● Iberostar Grand Bavaro (DR):
Suite Ocean View, Suite Swim Out, Suite Ocean Front.
● Iberostar Grand Paraiso (MX):
Villas, Ocean Front Suite, Ocean Front Superior Suite, Suite Ocean Front Superior Corner, Presidential Suite.
● Iberostar Grand Rose Hall (JAM):
Suite Swim Out, Suite Ocean Front, Suite Presidential.
New Standards - Guest Journey
AMENITIES & BENEFITS
Pre-Arrival
-
Personalized pre-arrival contact to learn the guest’s preferences*
-
Online check-in*
-
Private transportation*
-
Room selection through “My Room Online”
*Available to clients that share their email address with Iberostar
-
Online check-in*
-
Private transportation*
-
Room selection through “My Room Online”
*Available to clients that share their email address with Iberostar
Arrival
-
Exclusive and private transportation to airport / hotel / airport coordinated before arrival*
*Applicable to Iberostar.com and Call Center customers for stays of 3 nights or more.
-
Exclusive and private transportation airport / hotel / airport coordinated before arrival*
*Applicable to Iberostar.com and Call Center customers for stays of 3 nights or more.
During
Stay
-
Butler courtesy call during stay
-
24 hour Guest Service
-
Exclusive Grand Experience Team with butler service
-
24 hour Bellman service
-
24 hour Valet parking service
-
Pool Grand Experience Team service
-
Beverage service on the beach/ pool through the Iberostar APP*
-
Ironing service
-
Resort guided tour by appointment (Butler)
*Available at Iberostar Grand Paraíso (pilot project).
-
Grand Experience Team courtesy call during stay
-
24 hour Guest Service
-
Grand Experience Team available to assist the guest needs in the hotel areas
-
24 hour Bellman service
-
24 hour Valet parking service
-
Pool Grand Experience Team service
-
Beverage service on the beach/ pool through the Iberostar APP*
-
Resort guided tour by appointment (Grand Experience Team)
*Available at Iberostar Grand Paraíso (pilot project).
Check Out
-
Butler courtesy call, day before checkout
-
Butler support for any guest needs
-
Personalized farewell of guests
-
Baggage claim by bellman in room
-
Complimentary late check out*
*Subject to availability.
-
Grand Experience Team courtesy call day before checkout
-
Baggage claim by bellman in room
-
$ Late check out*
*Subject to availability.
Check-in room orientation
-
Personalized welcome
-
Special welcome drink
-
Refreshing towel upon arrival
-
Private check-in with a Hotel & Room orientation made by the butler
-
Resort credits
-
Customized Minibar
-
Bottle of local wine/liquor
-
25% of discount on Star Prestige
-
Special welcome drink
-
Refreshing towel upon arrival
-
Registration at reception (not private)
-
Hotel & Room orientation made by bellman
-
Resort Credits
-
Bottle of local wine/liquor
GRAND
SUITES CATEGORIES
GRAND
UPPER SUITES CATEGORIES
