We are there for you when you need us the most.

In the unlikely event that your vacation is disrupted due to you or one of your family members showing symptoms of COVID-19 while on your vacation, Iberostar provides you with a range of complimentary services to enable you to Travel at Ease and focus on relaxing and having fun.



  • COVID-19 PCR tests offered at no charge for those exhibiting symptoms and examined by an accredited doctor

  • Antigen tests are also available to guests.*

  • Extension of stay at no cost up to 14 days then a discounted rate for additional days if required

  • In case of early departure, guests will receive a full refund for the dates not used

  • Masks and gloves are provided free of charge in the case you test positive

  • Single adults who present positive results for COVID-19 and are traveling with children, will be offered special discounted rates for an accompanying adult to care for the children.**


Isolation rooms will be made available for you and your family members with all necessary amenities including:

  • Constant medical monitoring

  • Contactless room service is available 7 days a week with personalized menu

  • Prescription medication refills should you run low*** 

  • Additional toiletry amenity pack

  • Complimentary in room entertainment, games and activities including Star Camp activity packs for children


In addition to the How We Care measures and as part of the Travel At Ease Complimentary Assurance Package, we are providing Free Antigen Testing for all guests traveling to our Jamaica hotels, with a minimum 3-night stay and without a maximum amount of tests per room.


This package includes: extension of stay at no cost up to 14 days, full refund of dates not used (in case of early departure), isolation rooms, among others.

Certain conditions apply.

Download our flyer here for more details.

Book through your favorite tour operator, call 888-923-2722 or visit iberostarpro.com.

* For bookings made after July 1, 2021 a minimum stay of 5 nights is required for the test to be complimentary; 2 tests max per room. COVID-19 antigen test costs per guest: Mexico: $35 + IVA; Dominican Republic: $35; Jamaica: $40. **Special rate of $50 per night (children $25). *** Where legally possible and available based on the destination and the medication.